Frequently Asked Questions

A VPS (Virtual Private Server) provides dedicated resources isolated from other users, giving you:

• Guaranteed CPU, RAM, and storage allocations
• Full root access and complete control
• Better performance and reliability
• Enhanced security through isolation
• Ability to install custom software

Shared hosting means multiple users share the same server resources, which can lead to performance issues and limited customization options.

We support a wide range of operating systems:

• Ubuntu 20.04, 22.04, 24.04 LTS
• CentOS 7, 8, 9 Stream
• Debian 10, 11, 12
• Rocky Linux 8, 9
• AlmaLinux 8, 9
• Windows Server 2019, 2022 (additional license fee)

You can also upload custom ISO images for other operating systems.

Yes! You can upgrade your VPS plan at any time through your control panel. Upgrades typically take effect within minutes with minimal downtime. We offer:

• Instant CPU and RAM upgrades
• Storage expansion without data loss
• Bandwidth increases
• Pro-rated billing for mid-cycle upgrades

Downgrades are also available but may require a support ticket.

Yes, we offer multiple backup options:

• Automatic daily backups (7-day retention)
• Manual snapshot creation anytime
• One-click restore functionality
• External backup integration support

We strongly recommend maintaining your own off-site backups as an additional safety measure.

We accept various payment methods for your convenience:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Bank Transfer / Wire Transfer
• Cryptocurrency (Bitcoin, Ethereum)

All payments are processed securely through PCI-compliant payment processors.

Yes! We offer a 30-day money-back guarantee for all new customers. If you're not satisfied with our services within the first 30 days, we'll provide a full refund - no questions asked.

Please note that this guarantee applies to hosting services only. Domain registrations and setup fees are non-refundable.

Billing cycles are based on your chosen plan:

• Monthly: Billed on the same date each month
• Annually: Billed once per year (save up to 20%)

You'll receive an invoice email 7 days before your renewal date. Auto-renewal can be disabled in your account settings.

Yes, you can cancel your service at any time through your account dashboard. There are no cancellation fees or long-term contracts. Your service will remain active until the end of your current billing period.

Please make sure to backup your data before cancellation, as servers are deleted after the service ends.

You can access your VPS through multiple methods:

• SSH: For Linux servers (use PuTTY on Windows or Terminal on Mac/Linux)
• RDP: For Windows servers using Remote Desktop
• Web Console: Browser-based access through our control panel
• SFTP: For secure file transfers

Login credentials are sent to your email after VPS deployment.

Yes! All our VPS plans include full root access (Linux) or Administrator access (Windows). This gives you complete control to:

• Install any software you need
• Configure server settings
• Manage users and permissions
• Set up custom services

All VPS servers are connected to our high-speed network infrastructure:

• 1 Gbps to 10 Gbps port speeds
• Generous bandwidth allocations
• Low latency connections
• DDoS protection included

Bandwidth limits vary by plan - check individual plan details for specifics.

Absolutely! With full root access, you can host unlimited websites on your VPS. You can set up:

• Multiple domains and subdomains
• Virtual hosts in Apache/Nginx
• Control panels like cPanel, Plesk, or CyberPanel
• Multiple databases for each site

Just ensure your server resources can handle the combined traffic and requirements.

We offer multiple support channels:

• 24/7 Ticket System: Average response time under 1 hour
• Live Chat: Available for quick questions
• Knowledge Base: Extensive documentation and tutorials
• Community Forum: Connect with other users

Enterprise customers also get dedicated account managers and phone support.

Yes! We offer both unmanaged and managed VPS options:

• Unmanaged: You handle all server administration
• Managed: We handle updates, security, monitoring, and optimization

Managed services include OS updates, security patches, 24/7 monitoring, and proactive issue resolution.

We guarantee 99.9% network uptime. This means your server will be accessible for at least 99.9% of each month. If we fail to meet this guarantee, you're eligible for service credits:

• 99.0% - 99.9%: 10% credit
• 98.0% - 99.0%: 25% credit
• Below 98.0%: 50% credit

Scheduled maintenance windows are excluded from uptime calculations and are announced in advance.

We offer free migration assistance for new customers! Our process includes:

• Assessment of your current hosting setup
• Planning the migration with minimal downtime
• Complete transfer of files, databases, and configurations
• DNS assistance and verification
• Post-migration testing

Contact our support team to schedule your free migration.